BBB Rating

Consumer Choice Award
Winner — 2016 & 2017

Expert Masons. Every Job. Guaranteed.

Warranties

Here at Stonehenge Masonry company we are married to all our jobs. We are a family run company and we care about all our customers. Each job comes with a 2 to 10 year guarantee unless otherwise specified. The length of the guarantee will depend on the exact type of job and the approach taken on the job. A guarantee is only as good as the company that backs it up, and we pride ourselves on leaving no one left behind.

If there is a problem with a job of ours after the guarantee has expired don’t worry. Just call us. We back our work 100% and try to make every customer a happy and satisfied customer.

For most of the jobs we do there are different solutions to the problem. Each solution may have a different cost as well as longevity and although we always recommend the best approach we’ve learned that everyone and every situation is different. A customer with a “forever” home may want to pay more for a 20 year solution, while someone else who is moving soon may want to pay less for a 2 year solution.

Different types of work have different lifespans, therefore they have different lengths of guarantees. For example stonework lasts longer than brickwork and brickwork last longer than parging. Masonry which is horizontal (walkways, chimney caps, wall tops) will degrade faster because of water pooling . Masonry which is vertical like brick walls last longer because water drains away.

Q: What does your warranty cover?

A: The warranties we offer are a complete guarantee that you will get quality workmanship and proper materials.

Q: What factors are not covered by warranty?

A: We do not cover damage caused by:

  • Natural disasters or extreme weather
  • Impact damage (for example, hitting with a car, or plow)
  • Excessive use of salt in affected area
  • New installations that alter the lifespan of the masonry (such as a new downspout that dumps water right on the bricks, or changing grade level to shed water against work)
  • Foundation settlement or structural issues

The warranty period depends on the type of work:

25-year warranty

  • Interior repointing
  • Interior brickwork
  • Interior stonework
10-year warranty
  • Brick replacement
  • Brick repointing
  • Stone repointing
  • Flagstone installations
  • Retaining walls
  • Full chimney rebuilds
5-year warranty
  • Flagstone repairs
  • Partial chimney rebuilds
  • Chimney repointing and cap repair
  • Concrete pours
  • Parging – full walls
  • Custom concrete fabrication
3-year warranty
  • Parging – partial walls
  • Asphalt bevels and beads
  • Caulking
  • Resurfacing
  • Interlock levelling
  • Stucco repairs

For more information about our warranties please contact our owner, Dan Bloom, at 613-222-4865, or our office at 613-612-8855.