Consumer Choice Award
Winner — 2016 & 2017
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Professional on-site inspections
Detailed estimates by email
We have liability insurance to protect your property. Our Workplace Safety and Insurance Board coverage also protects the health and safety of our employees.
Each Stonehenge Masonry job comes with a standard five-year guarantee or more unless otherwise specified. This guarantee fully covers all defects in the workmanship and materials, but doesn’t include natural disasters or homeowner negligence.
Q: How do you price your estimates?
A: Estimate prices are based on either square footage/number of units or by number of workers x number of days. Company costs such as trucks, gas, storage, insurance, advertising, offices etc. are added to the estimates as a fixed percentage.
Q. Can I get a better deal by getting more work done?
A. Yes. Square footage and per unit prices are lower with higher volumes. Doing 2 jobs at the same time (chimney and parging for example) will often lower the overall price.
Q. Who does your estimates?
A. We have one experienced estimator who does 90% of all our estimates. This allow us to focus on proper customer service and consistency.
Q. How soon can I get an estimator to come by?
A. Usually between 1-5 days from when you call in depending on our call volume and the area.
Q: Do I need to make a deposit?
A: No, but when the job is completed and the customer is satisfied we expect full payment.
Q: Will the price on the estimate be the exact cost of the job?
A: Almost always. However, in certain cases where the work is more than estimated, the price may rise by up to 10%.
Q: What forms of payment are acceptable?
A: Cheque, cash or Interac e-transfer. We do not accept credit cards.
Q: What if I schedule a job and then want to cancel?
A: Call us. You must notify us 5 business days in advance. If we do not get proper notice, and if we have ordered job-specific materials, we will charge for time needed to return materials and for any applicable re-stocking fees.
About the Work
Q: Do I have to provide anything for the job?
A: Yes. We need access to power and water on site.
Q: What if I don’t have water or power?
A: Water can be brought to site free of charge if we know in advance. If power is unavailable, we will charge to rent a generator.
Q: Do I need to be home?
A: No, but you should be home when we finish so you can inspect the work before we leave.
Q: Can you match all brick types?
A: We can get a good match for 80% of common brick types. Non-standard bricks are matched in priority of size, colour and pattern.
Q: Can you match my mortar colour?
A: We have a wide variety of mortar pigments to match most colours.
Q: Do you guarantee your work?
A: Of course! All jobs come with a standard 2-year guarantee unless otherwise specified
Q: How long is your season?
A: We work outdoors from early April until late November – masonry requires a certain minimum temperature. Indoor jobs are scheduled all year round, but especially in winter.